FAQ: What do I pay as shipping and handling charges?
All products are delivered within Pakistan for free shipping. Tohfay Worldwide uses different couriers for Premier and Standard shipping options for deliveries worldwide. Please look at Shipping Charges table for details. Tohfay discounts the actual cost charged by DHL and Pakistan Postal service to benefit our customers. Charges listed in the shipping table are after discount. There is no additional handling cost on orders at Tohfay Worldwide.
FAQ: What is Tohfay's Quality Promise?
When you are sending a gift to someone, you are actually sending your sentiments, your thoughts. The Gift must represent what you want to say to your loved ones. Tohfay.com is the carrier that transcends your feeling across continents.
If you are selecting a Tohfay product to pamper yourself, you simply deserve the best.
Our products and gift items are selectively sourced from our own approved and qualified vendors. Products are thoroughly inspected, and all our gifts are wrapped by our experts and include a personalized greeting card from you to your gift recipient. All products are personally chosen and inspected for quality.
FAQ: Does Tohfay.com deliver gifts on Sundays and Special holidays? Is there an extra charge for holiday deliveries?
There is a $1.95 charge for Sunday deliveries and deliveries on any specified dates. Tohfay.com often runs promotional offers for no extra charge deliveries on major celebration holidays. Delivery may be delayed on certain holidays, so please book your orders well in advance.
FAQ: What could result in delayed delivery of my order?
We do our best to deliver your gifts on your specified dates or to expedite standard orders. The following reasons may prevent in meeting the specific dates:
* Late Approval of the Credit Card
* Late placement of order
* Invalid Address / Telephone No
* Strikes / Floods / Acts of nature
* Other causalities beyond control of Tohfay team
FAQ: Will there be sales tax added on my total order value?
Tohfay.com collects sales tax on orders placed with NJ billing address only.
FAQ: What is Tohfay's liability in case of a missed or late delivery of order?
Every effort shall be made to deliver exactly the same product as ordered. However, at times it may not be possible and vary due to reasons beyond our control, such as non-availability in a certain region/city or the seasonal constraints. In case of such a forced substitution greatest care will be taken to ensure that the substitute product delivered shall be equal in quality and value to that ordered.
Tohfay.com shall in no way be liable, by way of compensation for any loss(es) suffered by the customer in consequences of missed , late or non delivery of gift, for any amount exceeding the value of order placed.
FAQ: What is Tohfay's 100% Satisfaction Guarantee?
Tohfay.com provides a quality guarantee on all of our products. If you think that the products delivered were not up to the promised standards we have set for ourselves, please contact our customer service at service@tohfay.com with your order number within 48 hrs of the delivery of your order and our customer service staff would handle your complain to ensure your 100% satisfaction. Each complain would be assessed on a case to case basis.
FAQ: Which vendors are used by Tohfay for product selection?
Quality of our items is our major concern. We pick our gift items from the leading vendors with highest assurance of quality.
All handicrafts, accessories, and other items are sourced from either Tohfay owned suppliers or top exporters in the market.
National & International Brand Names: Gifts with international brand names (in case of clothes, chocolates, perfumes, watches, and pens) are guaranteed to be original imported stuff. National brand name items are purchased from main stream and reliable distributors with appropriate warranties. Gifts such as leather products, toys, desi-clothing etc are selected from suppliers of national repute
FAQ: What are my options for days of delivery and shipment time?
Tohfay.com ships to over 5000 cities, 126 countries in 6 continents around the world. We use DHL / International Speed Post (of Pakistan Postal service) for premier and standard shipping respectively.
FAQ: How long does it take for a standard order to be shipped and delivered?
Delivery could take from as little as 5 days to as long as 2 weeks depending on mode of shipment selected and country of delivery. Charges for various delivery cities and modes should be looked under the table for shipping charges. Delivery of some products such as apparel may take additional 10 to 15 days for manufacturing time.
FAQ: What could result in delayed delivery of my order?
We do our best to deliver your gifts on your specified dates or to expedite standard orders. The following reasons may prevent in meeting the specific dates:
- Late Approval of the Credit Card
- Late placement of order
- Invalid Address / Tel No
- Strikes / Floods / Acts of nature
- Other causalities beyond control of Tohfay team
FAQ: What are the shipping methods I can use?
Premier DHL Air Shipping:
Shipping using DHL as courier via air service. Approximate shipping times to UK and USA is 4 and 5 days respectively excluding order processing time. Shipping to other countries according to the similar time figures based on distance from Pakistan.
Standard Air Express Pakistan Post:
Shipping using International speed post of Pakistan Postal Service using air service. Approximate shipping times to UK and USA is 10 and 12 days respectively excluding order processing time. Shipping to other countries according to the similar time figures based on distance from Pakistan.
FAQ: How can I track the status of my order?
Online order tracking is available through this web site. Please click here to track your order status.
You can also e-mail at service@tohfay.com with your order number to inquire about the status of your order. E-mails are generally replied to within 4-16 hours during business days as well as holidays. Sometimes messages left on weekends/holidays may take a little more time.
FAQ: Can I change or cancel an order that I have just placed?
If it's already 12-24 hours since you placed your order, there is a good probability that your order has already been processed and shipped. However, we encourage you to e-mail us at sales@tohfay.com or call us at our numbers listed on this site with your order number and concern details.
Our customer service staff will advise you with the status of your order and next steps. We may either ask you to return the shipped order (non-perishable goods) after authorization from Tohfay or any other options that better suit your needs.
FAQ: Tohfay.com products can be shipped to which cities around the world?
Tohfay.com ships to over 5000 cities, 126 countries in 6 continents around the world. We use DHL / International Speed Post (of Pakistan Postal service) for premier and standard shipping respectively. If your city that has services from major international couriers, you can be a happy Tohfay customer.
FAQ: How secure is my credit card and other information on Tohfay.com?
All online transactions at Tohfay.com are handled with industry-standard SSL encryption. When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then decoded when it gets to us.
For added security, we also encrypt the credit card number when it is stored on disk, and when we forward it to the merchant.
If you feel uncomfortable with ordering on-line, you can always place your order on phone numbers listed at our site or send us an email at sales@tohfay.com with your phone number and our friendly customer service staff would contact you at the earliest.
FAQ: What is Tohfay's Privacy Policy for its customers?
Tohfay Inc, shares your concerns about the protection of your personal information online. This Privacy Policy describes our practices regarding the collection and use of information through our websites. By using the site or obtaining any product or service through our websites, you agree the collection of use of information as set forth in this Policy. If you do not agree to this Policy, please do not use our websites.
Privacy Policy Statement:
At Tohfay.com we take extreme care in preserving the important personal information coming to us from our customers. The information submitted to Tohfay would not be revealed to any third party except where it is required for transactions with our third party suppliers.
Cookies:
Customers visiting our website are identified with the help of 'cookies'. We use cookies to identify our customer‘s interests in our various products. The information collected by Tohfay is not sold or shared with any other agency or organization.
Information Collected During Registration:
The information collected during the registration process such as, e-mail address, telephone number, address and a valid credit card number is used only to verify customer's account and to process the orders.
The information collected during the registration process such as, e-mail address, telephone number, address and a valid credit card number is used only to verify customer's account and to process the orders.
Use of Your Email Address:
The information collected during the registration process such as, e-mail address, telephone number, address and a valid credit card number is used only to verify customer's account and to process the orders.
Sale of Our Company:
As a natural consequence of the development of our company, we could be sold to another company. In the event that we are acquired by another company or a significant portion of our assets is sold to another company, all of the customer information including both financial records and consumer information that we have collected may be transferred to the new company.
FAQ: What are the terms of use of Tohfay Websites?
Terms of Use:
This Web site is owned and operated by Tohfay Inc. All inquiries may be directed to
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| Tohfay.com |
| Customer Service Department |
| 306 Washington Street |
| Teaneck, NJ 07666 |
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| Your use of this Web site is governed by these terms and conditions. Please take a few minutes to review these terms and conditions. Your use of the Tohfay.com Web site constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these terms and conditions, do not use the Tohfay.com Web site. |
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| These Terms and Conditions may Change |
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| Tohfay, Incorporated reserves the right to update or modify these terms and conditions at any time without prior notices. Your use of the Tohfay.com Web site following any such change constitutes your agreement to follow and be bound by the terms and conditions as changed. For this reason, we encourage you to review these terms and conditions whenever you use this Web site. |
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| Copyright Notice |
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| All of the Content you see on this Web site, including, for example, all of the page headers, images, illustrations, graphics, audio clips, video clips, and text, are subject to trademark, service mark, trade dress, copyright and/or other intellectual property rights or licenses held by Tohfay, Incorporated, one of its affiliates or by third parties who have licensed their materials to Tohfay.com. The entire Content of the Tohfay.com Web site is copyrighted as a collective work under U.S. copyright laws, and Tohfay, Incorporated owns a copyright in the selection, coordination, arrangement and enhancement of the Content. The users of our site intend the Content of the Tohfay.com Web site, and the site as a whole, solely for personal, noncommercial use. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Tohfay, Incorporated reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content without first obtaining written permission from Tohfay Incorporated. |
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| Submissions |
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| We welcome your comments regarding the Tohfay.com Web site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively, "Comments") sent to Tohfay.com shall be and remain the exclusive property of Tohfay.com. Your submission of any such Comments shall constitute an assignment to Tohfay.com of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Tohfay.com will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork. |
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| Gift Messages |
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The Tohfay.com gift message services available to our customers are subject to the following guidelines. Out of respect for all of our guests, we ask that you do not use obscene, profane or threatening language in gift messages. Examples of the kinds of conduct or content that are prohibited in Tohfay.com gift messages include:
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The transmission of any content that could violate, or could facilitate the violation of, any applicable law, regulation, or Tohfay, Incorporated rule or policy.
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The transmission of any content that is profane, libelous, defamatory, obscene, pornographic, indecent, lewd, harassing, threatening, harmful, invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable.
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| Colors |
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| We have done our best to display as accurately as possible the colors of the products shown on this Web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. |
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| Disclaimer |
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| This site and all contents of this site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this site, that your use of this site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of our site, and that Tohfay, Incorporated shall not be liable for any damages of any kind related to your use of this site. |
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| Indemnification |
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You agree to defend, indemnify and hold Tohfay, Incorporated harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.
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FAQ: What are the terms of Tohfay Worldwide product return/replacement policies?
Almost all Tohfay Worldwide products are shipped from Pakistan with few exceptions. If you have a complain with any of our product received with material or workmanship defects, please call or email us and our staff will provide you with return instructions. Products may be replaced with similar products that fulfill customer's requirement or repaired/adjusted (for apparel products) to meet customer needs. You would be provided with return/replacement instructions depending upon the nature of order.
Please note: Only those products are acceptable for return which do not meet customer's original order specification or have a material or workmanship defect.
In some cases a replacement product coupon may be offered. Products may be returned for a refund, provided the product should be in its original unused form and packaging for return.
No refunds will be accepted for products delivered at incorrect addresses provided by the customer. Customers would be responsible for shipping charges for return and replacements on orders of apparel products, where the product is manufactured incorrectly due to the wrong measurements and specifications provided by the customers. Excess shipping and handling charges (for express and custom deliveries) shall not be refunded.
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